Operator Call Charges
Complaint Logged: Jul 13 2010 7:10PM

BT were e-mailed this complaint and given the opportunity to respond on this site.
BT viewed the `Respond Page` for this complaint on Jul 14 2010 10:23AM.
BT have viewed this complaint on 1 occasion.

Jul 13 2010 7:10PM
Comment Posted by BT Customer

On 10th February 2010 I telephoned my friends mobile in India from my BT phone.
I phoned 3 times and each time we got cut-off for no apparent reason.
I phoned BT to see what the problem was and my line was tested and said to be o.k.
The Operator asked me did I want her to try and put me through to my friend and of course I said yes.
At no time during this conversation with the Operator was I informed that I would incur any extra charges for this - what I thought was a nice friendly gesture.
When I received my BT Bill dated 11th March 2010 I was horrified to see my Bill was £361.18
I do not have itemised billing so I phoned BT to see how this was possible and was told that the phone call that the Operator that had put me through on 10th Feb had cost me £9.30 connection charge and 33 minutes, 25 seconds @ £4.35 per minute. Total £153.93 plus VAT
I was told that these charges are made by the Operator and nothing to do with BT. and that I would have been informed of these charges before being put through. I repeat - I was never informed of these charges and would not have agreed to these astronomical charges unless it was a life and death phone call situation - obviously - I could have phoned later or even on my Mobile phone.
I have also E-mailed my complaint to BT with no response.
BT have since charged me £155.50 by Direct Debit
1st Apr. 4th May.& 1st June which put me £117.28
in Credit. I have since been charged another £155.50 on 1st July which puts me £272.78 in Credit even though BT promise that they review the Monthly Payment Plan.
I would, therefore be obliged if BT would refund the £153.93 I was overly charged on 10th Feb.2010.
I will overlook interest I could have made on my Credit balance with BT never mind the inconvenience caused to my Cash Flow situation
caused by the 2 extra Direct Debit payments of £155.50 in June and July.

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