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Please help this site to keep going: |
BT Response to Complaints
I often get asked how much response there has been from BT to this site, so, here are a few figures:
BT have been invited to respond to 506 complaints.
To date, they have posted 8 comments.
They have, however, looked at these complaints 1332 times.
They have looked at the `respond page` of these complaints a total of 738 times.
They have completed 15 surveys! (see below)
They have looked at the `About Site` page 285 times.
....and (as of yesterday at least) my 19 questions still haven`t been answered!
We know this because we know some of BT's IP address range. This is freely available information and can be found here.
For your enjoyment,
this is how BT's responses to the survey shape up:
1) How Much do you agree with the following statements (1=Totally Disagree, 5=Strongly Agree):
| When I call BT, I never get through to the right person first time. | 1 |
| BT hold times are ridiculous and way above what I expect | 2 |
| I do not feel that the majority of BT staff are interested in the customer | 1 |
| If I could use another provider to carry my broadband, I would. | 1 |
| BT have the wrong attitude to Customer Services | 1 |
2) How long, on average do you hold to speak to someone at BT who can help with your enquiry?
| A) Over 2 Hours | 1 |
7% |
| D) 45mins - 1 Hour | 1 |
7% |
| F) 15 - 30 mins | 2 |
13% |
| G) Under 15 mins | 11 |
73% |
3) Are you happy about BT call centres offshore?
| NA | 3 |
20% |
| No | 7 |
47% |
| Yes | 5 |
33% |
4) On a scale of 1 to 9, how poor would you say BT`s service is? (1=Very Poor, 9=Excellent)
6
5) Have you ever been promised a call back and it has not happened?
| NA | 1 |
7% |
| No | 11 |
73% |
| Yes | 3 |
20% |
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