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Latest Complaint:

moving line 50 metres to new home
Order placed by phone to move my number 01680 300*** to a newly built house next door I rang this in on 25th June – told will hear in 48 hrs Rang on...
Jul 28 2010 7:48PM

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Survey Snippets:

According to our survey, On a scale of 1 to 9 (1 being Very Poor, 9 being Excellent), the average score is 2 when people are asked to rate BT Customer Services

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Results are taken from our own survey and may not reflect the feelings of the public in general.

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Hints and Tips

How to Complain

In the first instance you need to voice your concerns to BT. Whether that be by phone, via this site or via their own website, they need to be given the chance to put things right.

If you don't get a satisfactory response, you may wish to consider complaining to OFCOM, the independent regulator and competition authority for the UK communications industries.

You can find out more about escalating your complaint through OFCOM here.

Keep Track of Your Calls

You should keep a log of any calls you make regarding your complaint. This will assist you in formulating a complaint to the regulator, and referring to previous calls when speaking to BT may assist them in resolving your issue.

More hint's and tips coming soon!...

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