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Latest Complaint:

Order accepted, then not fulfilled
I order broadband online with new phone line for a house i had just moved into. house previously had BT phone and Broadband. email recived from BT wit...
Mar 11 2010 11:50AM

 
     

 
 

Wondering how much response we have had to this site? Now you can check it out.

 
 

Survey Snippets:

According to our survey, On a scale of 1 to 9 (1 being Very Poor, 9 being Excellent), the average score is 2 when people are asked to rate BT Customer Services

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Results are taken from our own survey and may not reflect the feelings of the public in general.
 

 
     
 

 
 
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Survey

1) Please rate the following statements according to how much you agree with them:

When I call BT, I never get through to the right person first time.
BT hold times are ridiculous and way above what I expect
I do not feel that the majority of BT staff are interested in the customer
If I could use another provider to carry my broadband, I would.
BT have the wrong attitude to Customer Services
   

2) How long, on average do you hold to speak to someone at BT who can help with your enquiry?

3) Are you happy about BT call centres offshore?

4) On a scale of 1 to 9, how poor would you say BT`s service is?

5) Have you ever been promised a call back and it has not happened?

 

 

View Full Survey Results

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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